Frequently Asked Questions

Everything you need to know about our luxury collections and services.

What materials are used in Crown Jewellers' pieces?

We use only the finest materials, including 18k solid gold, sterling silver, and ethically sourced gemstones and diamonds. Each piece is hallmarked for authenticity and quality assurance.

How should I care for my jewelry?

To maintain brilliance, avoid contact with perfumes, lotions, and water. Store your pieces in the provided Crown Jewellers pouch and clean gently with a soft, lint-free cloth.

Do you offer international shipping?

Yes, we ship our luxury collections worldwide. Shipping times vary by location, typically ranging from 5 to 12 business days, and include full tracking and insurance.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-made pieces and earrings are non-returnable due to hygiene and personalization reasons.

How can I find my correct ring size?

We provide a comprehensive size guide on our website. Alternatively, you can request a complimentary physical ring sizer to be mailed to your home before placing an order.

Are your diamonds conflict-free?

Absolutely. Crown Jewellers strictly adheres to the Kimberley Process, ensuring that all our diamonds are ethically sourced and 100% conflict-free.